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Christchurch
Level 1, 383 Colombo Street
Sydenham
Christchurch, 8023
P. 0800 786 631
Our goal is outstanding service, so if something hasn’t met your expectations, we welcome the opportunity to find a solution.
Contact your broker or GSI South General Manager, Tracy Eddy, to discuss your complaint. Call Tracy on 020 4153 3992 or email tracy@gsisouth.co.nz. We will work together alongside you to resolve any concerns.
In turn, we also welcome positive feedback. If you would like to tell us about your experience with GSI, please email Tracy or get in touch with your broker directly. Any feedback helps us improve what we do and your experience.
If you are not satisfied with this resolution you can contact the Financial Services Complaints (FSCL). The FSCL are an External Disputes Resolution (EDR) scheme approved by the Ministry of Consumer Affairs for the financial industry. Their services are free to use and will help resolve any ongoing complaints.
You can contact Financial Services Complaints Ltd (FSCL):
on 0800 347 257
by emailing complaints@fscl.org.nz at www.fscl.org.nz
Download a copy of our GSI Dispute Resolution Procedure Below
Level 1, 383 Colombo Street
Sydenham
Christchurch, 8023
P. 0800 786 631
As your insurance partner, we're your advocate at claim time, the expert in your corner, and a safe pair of hands for your operation. Learn more about how we can support your business by booking a chat with one of our Christchurch team.
